Privacy Policy

Your Privacy · Our Commitment

Effective Date: October 26, 2026 • Sylvan Lake, Alberta, Canada

Compliance with Canadian Privacy Laws: Spice Junction ("we", "us", or "our") operates in Sylvan Lake, Alberta, Canada. We are committed to safeguarding your personal information in strict compliance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), and Canada's Anti-Spam Legislation (CASL).

1. Personal Information We Collect

When you interact with our website, dine with us, make reservations, or place an order for takeout or delivery, we may collect the following personal information:

Contact Details: Your full name, email address, telephone number, and physical delivery address.
Order & Transaction Records: Items ordered, customization details, total order values, timestamps, and order preferences.
Table Reservations: Guest party size, requested date and time, special dining occasions, and seating requests.
Dietary & Allergy Information: Any dietary restrictions, allergy alerts, or spice preferences voluntarily provided in order notes.
Account & Device Data: Login credentials (for registered accounts), IP address, browser type, and cookie identifiers for cart session continuity.

2. How We Use Your Information

We use your personal information strictly for legitimate commercial and culinary service purposes:

To prepare, package, and deliver your food orders accurately.
To confirm and manage your dining table reservations and notify you of any schedule changes.
To communicate transactional status updates (such as order confirmation, kitchen preparation, ready-for-pickup, or out-for-delivery notifications).
To administer our customer loyalty points program and validate promotional coupon codes.
To prevent fraudulent transactions and maintain the technical security of our website.
With your express or implied consent under CASL, to send seasonal promotions, holiday specials, or menu updates (you may unsubscribe at any time).

3. Payment Security (PCI-DSS)

We take digital payment security seriously. Spice Junction does not store your full credit or debit card numbers, expiration dates, or CVV security codes on our servers. All online card transactions are processed securely through certified PCI-DSS compliant payment processors using high-grade end-to-end SSL/TLS encryption.

4. Canada's Anti-Spam Legislation (CASL)

We strictly adhere to CASL. We will only send you commercial electronic messages (such as promotional emails or SMS discounts) if you have provided express consent or where an existing business relationship permits under Canadian law. Every promotional email includes an instantaneous one-click "Unsubscribe" mechanism.

5. Disclosure to Third Parties

We never sell, rent, or trade your personal information to third-party advertisers. We may share necessary details only with trusted service partners strictly to execute services on our behalf:

Delivery drivers or courier partners solely to deliver food to your designated address.
Cloud hosting and SMS/email communication providers who adhere to strict data confidentiality standards.
Law enforcement or regulatory authorities if mandated by Canadian legal process, court orders, or applicable laws.

6. Cookies & Cart Sessions

Our website utilizes cookies and local browser storage to keep track of your active ordering cart, maintain your login session, and remember preferences. You may configure your browser to decline cookies; however, please note that doing so may prevent you from placing online orders or accessing your account profile.

7. Access, Correction & Data Retention

Under PIPEDA and Alberta PIPA, you hold the right to:

Request access to the personal data we hold about you.
Request correction of any incomplete, inaccurate, or outdated records.
Withdraw your consent for marketing communications or request deletion of your online profile (subject to legal and financial record-keeping obligations under Canadian tax law).